Simpler than a bank
Financed equipment for a small business and found the process more direct than the bank route. Recommends it to owners who need flexibility.
David M. · BBB · August 2025
Terrace Finance reviews, ratings and complaints
People search “is Terrace Finance legit” before they apply, and it is a fair question to ask of any pay-over-time platform. Here are the published scores, real feedback and the criticism, all in one place.
The short version
Across the Better Business Bureau and Google there are 864 published reviews of Terrace Finance, averaging 4.7 out of 5, with an A+ BBB rating held since accreditation in May 2023. The praise clusters on approval where a bank said no; the criticism clusters on cost. Both are on this page.
Approved when I expected a decline — and every step was explained clearly enough that nothing felt like a surprise.
Anthony P. · Verified review on the Better Business Bureau · July 2025
4.7
from 864 published reviews
Better Business Bureau A+ · 4.79
Google 4.6
Trustindex Top Rated 2026
The distribution
What the full spread looks like
An average hides as much as it reveals. Here is how the 759 Google reviews actually break down, and what the BBB file adds on top.
Star breakdown
Of 759 Google reviews: 652 at five stars, 35 at four, 14 at three, and 58 at one or two combined.
What a 7% tail actually means
Roughly one review in fourteen is negative. For a product that exists to serve people other lenders decline, that is neither surprising nor something to hide. Read a handful of them before you apply.
The common threads in the negative reviews are cost, confusion about who to pay after signing, and applications that stalled on missing documents. The first is structural. The second we try to solve on the payments page. The third is usually fixed with one phone call.
In their words
Individual reviews
Financed our puppy
Anxious going in, left having found her fur baby, with a customer care rep who kept the whole thing calm and friendly.
Brigette A. · BBB · September 2025
Fast replies, clear options
Quick response, an easy site to move through, and a range of payment options that made the decision simple.
Jeannie M. · BBB
Thorough, if unconventional
Professional and very thorough. Works differently from a single-lender application, which is the trade-off of being matched across a network.
Brooke H. · BBB
Second time using them
Bought a forever-home puppy through the platform. Professional throughout, and answered every question along the way.
Cookee C. · BBB · September 2025
The rate stings
A returning commercial customer on her second lease. Higher than she would like, but the only route to the equipment that keeps her business running.
Tabitha M. · BBB
Before launch. Replace these summaries with the verbatim review text from the BBB and Google profiles. The FTC rule on consumer reviews, in force since 2024, prohibits presenting anything as a customer testimonial that is not the customer’s own words.
Patterns
What the reviews consistently say
Approval where banks said no
The most common praise by a wide margin, from people with bad credit or no credit history who expected a decline. That is what a lender waterfall is built to do.
Live people, quickly
Fast replies and a US-based team reachable seven days a week come up repeatedly, from consumers and merchants alike.
The rates are higher
The recurring criticism, and a fair one. If your credit qualifies you for a bank or credit union rate, compare both before you sign.
How we handle reviews
We do not host, moderate or filter reviews. Everything above is published on third-party platforms we do not control, and the negative reviews stay on this page for the same reason the positive ones do.
Read the complete file yourself: the BBB customer review page lists every review and complaint, positive and negative.
Questions
Questions about these reviews
Is Terrace Finance legit?
Terrace Finance Corp. has been in business since 2019, is accredited by the Better Business Bureau with an A+ rating, and holds published scores of 4.79 from 105 BBB reviews and 4.6 from 759 Google reviews. Every review and complaint on the BBB file is public, including the negative ones.
What do people complain about most?
Interest rates and lease charges running higher than a bank loan. That is a fair criticism and an inherent feature of the product: broader approval costs more. If your credit qualifies you for a bank or credit union rate, compare both before deciding.
Why do the star ratings differ between sites?
Different review populations. The BBB file collects reviews from people who sought out the BBB; Google collects a much larger and more casual sample. Neither is wrong, and a platform with hundreds of reviews across both is a stronger signal than a perfect score on one.
Are these reviews verified?
The BBB reviews shown here are published on the BBB's own customer review page, which requires reviewers to confirm a business interaction. We do not host, filter or curate reviews ourselves.
Can I leave a review?
Yes, and we would rather you did it somewhere we do not control. Leave it on our Google Business Profile or on our BBB file, both of which are public and permanent.
Decide for yourself
Reviews tell you what happened to other people. An application tells you what happens to you — and looking will not affect your credit score.